Spa Etiquette & Policies

Our goal is to provide you with an experience of excellence in a relaxing atmosphere that inspires serenity. We offer the following policies to help us attain this goal.

Reservations/Appointments

We recommend scheduling your appointment as far in advance as possible to ensure availability. For multiple services, services totaling over $50, and for parties of 2 or more, we may require a credit card at the time of booking for a 25% deposit (minimum $25). We hold this information as part of our cancellation policy which is outlined below.

Please be on time for your appointment. Should you arrive late, your services may have to be cut short so that we can honor the next client's reservation. 

Cancellation Policy

Your appointments are very important to us and are reserved especially for you. We value your business and respectfully ask for 72 hours notice for all cancellations. For appointments that require a deposit, cancellations made with less than 48 hours notice will be charged 25% of the total amount of services scheduled. Cancellations made with less than 24 hours notice will be charged 100% of the total amount of services scheduled. 

We recognize that your time is valuable, as is the time of our staff and other clients, and have implemented this policy for this reason. Please understand that when you give limited notice to cancel an appointment, we miss the opportunity to fill that appointment time, and clients on our waiting list also miss the opportunity to receive services. Additionally, there are times when our staff will be functioning in an "on call" status and may have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.

*Parties of 2 or more and/or persons with services totaling more than $200 will be charged 100% of the total of scheduled services for cancellations made with less than 72 hours notice.*

Confirmation Calls

 As a courtesy, we try to call to confirm your appointments two business days prior to your appointment date. However, if we are unable to make this call or are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee. 

Parties, Packages, & Multiple Services

Would you like to have the Spa to yourself? Would you like catering services? Would you like to upgrade or add additional services to your package? We are happy to oblige. Please inquire with our events coordinator. 

For parties of two or more, please be advised that you will need to cancel 72 hours in advance to avoid charges.

A 15% gratuity will be added to all  spa parties and packages. Further gratuities may be given at your own discretion.

Gratuity

Gratuities are always welcome and are not included in the price of services except when noted for booking parties and multiple services. If you are unsure if your pre-paid package includes gratuity, please inquire with the front desk receptionist. 

Privacy During Body Work

Respect for your comfort and privacy is our primary concern. Although full body massages & body treatments typically require complete removal of your clothing, you will be covered with a sheet at all times. Our staff is trained to respect boundaries and use proper draping techniques, so you will never be exposed. Undergarments may be worn if you prefer but it may limit the therapist's access to some areas and muscle groups. 

If you have some anxieties about being nude during your service, please ask the receptionist about treatments where you can keep your clothes on, like reflexology, chair massages, and facials.